Senior General Manager - Operations

Responsibilities

• Strategic Leadership
• Develop and implement operational strategies aligned with organizational goals.
• Drive continuous improvement initiatives to enhance productivity and efficiency.
• Provide vision and direction for long-term operational planning.
• Operational Management
• Oversee daily operations across multiple business units or facilities.
• Carries expertise in managing Contact centre operations (Sales & Service- GI Operations)
• Ensure adherence to quality, safety, and compliance standards.
• Monitor KPIs and operational metrics to achieve performance targets.
• Financial Oversight
• Manage budgets, cost controls, and resource allocation.
• Drive profitability through operational efficiency and waste reduction.
• Collaborate with finance teams to forecast and optimize expenditures.
• Team Leadership
• Lead, mentor, and develop senior managers and operational staff.
• Foster a culture of accountability, innovation, and collaboration.
• Build succession plans and strengthen leadership pipelines.
• Stakeholder Engagement
• Act as a key liaison between operations and executive leadership.
• Maintain strong relationships with vendors, partners, and regulatory bodies.
• Represent operations in board meetings and strategic discussions.
• Qualifications & Experience
• Bachelor's degree15+ years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of managing large-scale operations and delivering measurable results.
• Strong financial acumen and experience in budget management.
• Excellent leadership, communication, and decision-making skills.
• Knowledge of industry regulations, compliance standards, and best practices.
• Competencies
• Strategic thinking and problem-solving
• Operational excellence and process optimization
• Strong interpersonal and negotiation skills
• Ability to manage complexity and drive change
• High adaptability and resilience under pressure
• Reporting Structure
• Reports to: Corporate SVP Operations
• Direct Reports: General Managers, Senior Managers, and functional heads

Benefits

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Company Intel

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