Key Account Manager

Benefits

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Key Account Manager | Circa £45k base salary + up to 30% performance-based OTE + excellent benefits | Permanent | Hybrid We're looking for an experienced Key Account Manager to join our Commercial team and play a pivotal role in nurturing and growing long-term customer partnerships . In this role, you'll work closely with some of our most strategic customers, deeply understanding their needs and ensuring they gain maximum value from working with Thatcham Research. You'll act as a trusted partner , balancing strong relationship management with commercial ownership, and collaborating closely with internal teams to deliver meaningful outcomes for our customers and the business. As the Key Account Manager, you'll: Build and maintain strong, trusted relationships with key customer stakeholders, including senior decision-makers Develop and deliver strategic account plans aligned to customer objectives and organisational goals Identify and drive growth opportunities within existing accounts, including renewals, upsell and cross-sell Act as the primary point of contact for your accounts, managing escalations and ensuring excellent customer experience Lead commercial conversations including forecasting, pricing discussions, contract negotiations and renewals Own opportunities end-to-end, working closely with delivery, operations, product, finance and marketing teams Track and report on account performance, pipeline, KPIs and customer health metrics Capture all customer interactions, opportunities and account details accurately within the CRM Share customer insight and feedback internally to support continuous improvement and product development Skills & experience that will set you up for success in this role: Proven experience in key account management, client relationship management or a similar commercial role Strong commercial acumen, with confidence managing complex accounts, contracts and financial metrics Excellent negotiation and influencing skills, able to balance customer value with commercial outcomes Experience in account planning, forecasting and strategic growth planning Ability to build credibility and rapport with senior stakeholders, including C-suite level Confident communicator with strong stakeholder management and relationship-building skills Analytical and data-driven, with the ability to translate insight into action Comfortable working autonomously while collaborating with cross-functional teams High attention to detail and a structured approach to managing opportunities and accounts Experience using CRM systems such as Salesforce or Microsoft Dynamics Willingness and ability to travel domestically and internationally as needed (desirable) Industry experience within automotive or repair sectors is beneficial but not essential Did you know... Research tells us that men are more likely to apply to jobs if they meet only 60% of the criteria, whereas women often hesitate or don't apply unless they meet all of the criteria. This difference in application behaviour can contribute to the gender gap in career advancement and opportunities. We know the perfect candidate doesn't exist! If you think you have what it takes but don't tick every box, we'd still encourage you to apply - it could be a perfect fit!

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