Allied Health Claims Specialist - Claims and Workplace Health

About the role

KPMG's Insurance Claims and Workplace Health practice partners with personal injury insurers and schemes, life and general insurers, self-insurers and employers to solve complex challenges and improve claims outcomes. We work at the intersection of claims strategy, data-driven insights and customer experience, helping clients deliver better outcomes for injured persons while driving performance across their portfolios. You will be joining a collaborative, high-performing team that brings together deep claims expertise, allied health insight and a shared focus on delivering meaningful impact. Your Opportunity This role plays a key part in a large-scale claims review program focused on improving outcomes across personal injury portfolios. As a Claims Specialist with an allied health background, you will apply your expertise to conduct detailed claim reviews and provide clear, evidence-based insights that influence claims strategy, performance and customer experience. You will work across multiple engagements in a fast-paced environment, contributing to high-volume delivery while maintaining a strong focus on quality, consistency and outcomes. This opportunity is offered as a 12 to 24 month maximum-term contract, providing exposure to a diverse range of insurers, schemes and complex claims environments. Beyond day-to-day delivery, this role gives you the opportunity to apply your clinical expertise in a broader, more strategic way. Your work will contribute to system-level improvements, helping shape how claims are managed and experienced at scale. The Impact You Will Make Be part of a high-impact program where your work directly improves outcomes for injured persons and drives measurable change across claims portfolios Apply your allied health expertise in a way that goes beyond individual claims, influencing strategy, decision-making and system-wide performance Work alongside experienced practitioners in a collaborative, supportive and high-performing environment that values diverse perspectives Gain exposure to a broad range of insurers, schemes and complex claims environments, building depth and variety in your experience Develop your career in a role that blends clinical insight, claims expertise and consulting capability How are you Extraordinary We are looking for people who bring: Analytical thinking and attention to detail , with the ability to assess complex claims and identify opportunities for improvement Clear and impactful communication , translating technical insights into practical recommendations Collaboration and stakeholder focus , building trusted relationships while maintaining a strong customer-centric mindset

Responsibilities

• Conduct detailed claim reviews, applying principles of liability, injury management and claims best practice
• Provide clear, evidence-based commentary on claims handling, with a focus on improving performance and customer outcomes
• Support delivery across multiple engagements in a high-volume, fast-paced environment
• Liaise with stakeholders to ensure appropriate treatment, rehabilitation and support services are in place
• Maintain accurate and up-to-date information within claims management systems
• Deliver high-quality outputs aligned to client expectations and service standards

Requirements

• Demonstrated experience in personal injury claims management, such as workers compensation, life insurance or CTP
• Strong understanding of workers compensation legislation and claims practices
• Proven ability to deliver outcomes in a claims management or claims review environment
• Experience conducting claim reviews across varied claim cohorts is highly regarded
• A strong focus on improving customer experience and claims outcomes
• If you are looking to apply your clinical or allied health expertise in a role where you can influence claims strategy and improve outcomes at scale, we encourage you to apply.
• A relevant tertiary qualification in Allied Health, Occupational Rehabilitation, Mental Health or a related discipline
• KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

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