Cloud Reliability Engineer

Responsibilities

• ▶ Cloud Infrastructure Operations
• o Operate, maintain, and improve cloud infrastructure in AWS, Azure, or GCP environments.
• o Manage and optimize Kubernetes clusters - deployment, scaling, patching, and upgrades.
• o Ensure system availability, scalability, and performance through proactive monitoring and optimization.
• o Maintain infrastructure-as-code (IaC) for consistent and repeatable deployments.
• ▶ Automation & Continuous Improvement
• o Identify opportunities for operational automation to eliminate manual processes ("reduce toil").
• o Build and maintain automated pipelines for deployments, configuration, and remediation.
• o Develop self-healing mechanisms to automatically detect and resolve common service issues.
• o Participate in continuous improvement initiatives around reliability, performance, and efficiency.
• ▶ Reliability Engineering
• o Implement SRE principles: define and track SLIs, SLOs, and error budgets.
• o Perform incident analysis and postmortems to identify root causes and prevent recurrence.
• o Design proactive monitoring, alerting, and observability dashboards (Dynatrace, DataDog).
• o Collaborate with DevOps and development teams to build reliable, observable, and resilient systems.
• ▶ CI/CD and Release Operations
• o Manage and optimize CI/CD pipelines to ensure reliable and consistent delivery.
• o Support deployment strategies (blue/green, canary, rolling) to reduce downtime risk.
• o Collaborate with Product and DevOps teams on release readiness and rollback automation.
• ▶ Incident Response & Troubleshooting
• o Monitor, troubleshoot, and resolve infrastructure and application issues
• o Respond to production incidents and ensure rapid mitigation and resolution.
• o Troubleshoot complex cloud, container, and networking issues across distributed systems.
• o Drive a culture of proactive monitoring, data-driven analysis, and preventive action.
• Required Qualifications
• ▶ Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
• ▶ 5+ years of experience in experience in Cloud Engineering, DevOps, or Site Reliability roles.
• ▶ Hands-on experience with cloud platforms (OCI, AWS, Azure, or GCP).
• ▶ Strong knowledge of Kubernetes deployment, management, and troubleshooting
• ▶ Solid understanding of observability and monitoring (e.g., Dynatrace, DataDog) and incident management platforms.
• ▶ Proficiency in scripting and automation (e.g., Python, Bash, Terraform, Ansible).
• ▶ Strong troubleshooting and analytical skills across infrastructure and applications.
• ▶ Experience with incident response, RCA, and postmortem processes.
• ▶ A mindset of continuous improvement, reliability, and self-healing automation.
• ▶ Understanding of SRE principles, SLAs/SLOs/SLIs, and chaos engineering practices.
• Preferred Skills
• ▶ Experience in conducting resilience assessments and recovery drills.
• ▶ Familiarity with ServiceNow and Dynatrace or other observability and ITSM tools.
• ▶ Experience with chaos engineering or resiliency testing frameworks
• ▶ Background in networking, load balancing, and performance tuning
• ▶ Strong communication and stakeholder management skills.
• Soft Skills & Mindset
• ▶ Strong collaboration skills - comfortable working with developers, ops, and management.
• ▶ Clear communicator; able to translate technical issues into business impact.
• ▶ Self-starter with a problem-solving and automation-first mentality.
• ▶ Resilient under pressure - thrives in a dynamic, fast-paced environment.
• ▶ Passionate about operational excellence and continuous learning.
• Key Success Metrics
• ▶ SLA/SLO compliance for critical services
• ▶ Reduction in MTTR (Mean Time to Recover)
• ▶ Increase in automated incident resolution rates
• ▶ Reduction in customer-impacting incidents
• ▶ Frequency and outcomes of resilience testing exercises
• ▶ Service uptime / availability
• Why join us ?
• We believe the future is better when supply chains work better.
• We are an equal-opportunity employer and committed to inclusion in the workplace.
• At Infios , we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and

Benefits

Additional Information

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

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