Director of AI and Legal Technology

Responsibilities

• AI Strategy & Practical Implementation: Identify, evaluate, and guide practical AI use cases that improve efficiency, accuracy, and responsible adoption across the firm.
• Analytics, Adoption & ROI Measurement: Recommend KPIs, dashboards, and reporting tools to measure AI adoption, CRM usage, workflow efficiency, automation impact, team adoption, and ROI. Help leadership understand whether technology investments are producing measurable value.
• Data, Reporting & KPI Visibility: Improve dashboards, data quality, and KPI reporting so leadership has clear visibility into performance and operational bottlenecks.
• Automation & Systems Improvement: Find repetitive tasks, build or coordinate automations, improve integrations, and ensure systems work reliably after rollout.
• Governance, Compliance & Risk Management: Create responsible AI and technology standards that protect confidentiality, accuracy, compliance, security, and client trust.
• Client Experience & Service Improvement: Use technology to improve communication, handoffs, escalations, and service consistency so the team can focus more on client advocacy.

Requirements

• Experience leading AI, legal technology, automation, systems, reporting, or workflow improvement initiatives.
• Strong understanding of law firm operations or other compliance-driven professional services environments.
• Ability to map workflows, identify inefficiencies, and implement practical solutions.
• Strong data and KPI mindset, with

Additional Information

Are you the kind of technology leader who can look at a messy workflow, spot the friction, and build practical systems that actually make people's jobs easier? Do you know how to use AI, automation, data, and legal technology to improve efficiency without creating shiny chaos? Can you translate technical possibilities into real operational improvements attorneys, staff, and leadership can actually use? Final question: When faced with a challenge, do you get excited or run away? ** IMPORTANT: TO APPLY ** If you have any questions, please email recruit@crisp.co only. Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform. To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens. **RECRUITERS DO NOT CONTACT** Disability Law Group is dedicated to guiding individuals and families through some of life's most challenging moments. From Social Security Disability benefits to Veterans' claims, we advocate for people who need strong, compassionate representation. Our team is based in Troy, Michigan, and we're known for combining deep legal expertise with a client-first culture that values empathy, precision, and results. We've grown steadily by staying committed to both our mission and our people. At Disability Law Group, success is measured not only in cases won but in lives changed. This is where advocacy meets accountability, and where every member of our team plays a role in creating impact. This role is ideal for a strategic, hands-on technology leader who can help the firm use AI, automation, CRM/case management tools, analytics, and legal technology responsibly and effectively. The Director of AI and Legal Technology will own AI strategy, CRM evaluation, workflow automation, analytics, governance, and change management. This person will support the evaluation, selection, migration, and optimization of the firm's next CRM/case management platform, which may include Salesforce, Filevine, a custom CRM, or another solution. This is not a traditional IT support role; it is a legal technology transformation role focused on reducing friction, improving consistency, increasing visibility, and helping the firm serve clients more effectively while protecting confidentiality, accuracy, ethics, and client trust.

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