Automotive Technical Support Consultant

Responsibilities

• 🔹 Retailer Support & Case Ownership
• Provide accurate technical advice and solutions via ticketing systems or other communication platforms in the retailer's local language.
• Manage enquiries with full ownership, ensuring resolution or escalation within defined lead times.
• Maintain professional communication with retailer personnel at all levels.
• 🔹 Technical Support
• Analyze retailer requests and identify key technical or diagnostic issues.
• Deliver precise technical assistance to support retailers in resolving concerns.
• Proactively follow up on existing cases and escalate complex issues.
• Act as a field engineer, providing retailer on-site support when required.
• 🔹 Warranty Support
• Assess and follow up on retailer warranty claims and pre-authorizations submitted electronically.
• Process non-warranty claims, including roadside assistance provider claims and retailer claims for service packages.
• Ensure necessary documentation is properly managed to support claims efficiently.
• 🔹 Aftersales Process Support
• Respond to smart workshop process inquiries from retailers.
• Guide retailers on where to find important documentation and information.
• Provide consultation on warranty and policy processes, including claims and pre-approvals.
• Assist in market activation of OEM field measures and related processes.
• 🔹 Systems Support
• Manage user access for smart aftersales systems.
• Address inquiries on system features and functionalities.
• Troubleshoot system malfunctions, escalating to IT support when needed.
• Working Pattern:
• 40 hours per week with a schedule from 8.00 to 17.00 pm.
• Flexible working environment, including work from home days
• What we can offer:
• Competitive salary and bonus package
• Private health insurance
• Global career development opportunities
• Regular training and access to global career opportunities/career progression.
• Regular social events.
• Modern office situated in Budapest (Dorottya Udvar).
• A professional but relaxed working environment, as part of a welcoming and diverse team.
• ✅ Education & Expertise
• Bachelor's or Master's degree in automotive, engineering, or electrical fields.
• 2-5 years experience in technical support, warranty assessment, or related fields.
• Strong diagnostic and analytical skills to identify root causes and provide effective solutions.
• ✅ Languages & Communication
• Fluent in German / Italian / Dutch / Swedish & Norwegian, plus advanced English (written and spoken) - additional languages are a plus!
• Strong ability to work with technical documentation and tools.
• A customer-focused mindset and willingness to help retailers navigate challenges.
• ✅ Bonus Skills
• Experience with electric vehicle platforms and automotive case management applications is advantageous.
• Familiarity with aftersales processes and warranty systems is beneficial.
• With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance
• Our proven track record means that we now partner with almost every car manufacturer on the market.
• The MSX Purpose
• To empower Movers and Makers to thrive in our ever-changing world
• The MSX Mission
• To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
• The MSX Vision
• To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Benefits

Additional Information

Elevate Your Career in Automotive Aftersales! Are you a technical expert with a passion for helping others? Do you thrive in problem-solving and delivering top-tier support? Join our team and play a crucial role in shaping the retailer experience for the smart brand! As an Automotive Technical Support Consultant, you will be the first contact for smart authorized service partners in aftersales topics-supporting retailers with technical inquiries, warranty assessments, and systems support. Your expertise and dedication will ensure outstanding service delivery, helping retailers resolve requests efficiently and successfully.

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