Inside Sales Manager - NA

About the role

Let's go on an adventure together! Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go - it's about how it changes you. For the last 35 years, we've set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging - where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew - you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers - you wanna hit the road and call some of the most epic places on Earth your home office? We love that - and we've got you. Wanna spend your days with people you genuinely like? Us too - and we're pretty sure you'll fit right in, wherever that is. Now about that career of yours - this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we're already way too excited to meet you. Key Duties & Responsibilities People Management and Leadership Lead, coach, and develop team members to enhance skills, performance, and professional growth, while championing company culture, engagement, and core values. Direct and guide the regional management team to ensure alignment with company goals and objectives. Organize and facilitate regular team meetings to communicate priorities, share updates, and encourage collaboration. Oversee recruitment processes, reviewing application assessments and making hiring recommendations. Manage performance cycles, including regular evaluations, corrective actions, and coaching to address underperformance. Identify high-potential employees and develop succession plans to ensure leadership continuity within the sales team. Administer team incentive and rewards programs to recognize and motivate high performance. Take accountability for the Inside Sales team's ability to deliver exceptional customer service, achieve sales conversions, and promote ancillary products (e.g., Air, Insurance). Actively participate as a dependable member of the Inside Sales Global Management Team, fostering teamwork, building relationships, and supporting business improvement initiatives. Strategic Planning and Performance Management Develop and implement sales strategies aligned with company goals to drive revenue growth and market share expansion. Lead forecasting and budgeting processes for the Inside Sales team, ensuring targets are realistic and aligned with business objectives. Analyze sales performance data and market trends to identify opportunities for improvement and areas of risk. Leverage CRM and analytics tools to monitor pipeline health, KPIs, and conversion rates, providing actionable insights to leadership. Cross-Functional Collaboration and Communication Collaborate effectively with regional management and cross-functional teams to ensure alignment on operational goals. Facilitate communication between the Inside Sales team and other departments to streamline processes and resolve operational issues. Partner with Marketing, Product, Finance and Customer Operations teams to support campaigns, product launches, and enhance customer experience. Operations and Planning Manage Workday scheduling and workforce planning to optimize team availability and productivity. Plan strategically for future team needs and growth to support evolving business demands. Ensure the team maintains comprehensive knowledge of company products, systems, and services to maximize sales conversion and customer satisfaction. Demonstrate a thorough operational understanding of the complete end-to-end value chain and product complexity. Support regional travel style training and related operational requirements to align with organizational standards. Compliance and Risk Management Ensure the team adheres to all regulatory requirements and company policies related to sales practices and customer data protection. Monitor and mitigate risks related to sales operations, including contract compliance and ethical standards.

Requirements

• Minimum of 5 years of sales and people management experience.
• At least 5 years of contact centre experience.
• Extensive experience in travel sales or a related industry.
• Demonstrated ability to manage and develop high-performing sales teams.
• Strong performance management capabilities, including coaching and conducting performance review

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