Murex Application Support Engineer

Responsibilities

• System Support & Maintenance: Provide L2/L3 support for the e-FX Booking System and Channel Trading Platform, ensuring high availability and smooth operations.
• Monitor and troubleshoot real-time trading applications to address performance issues and system anomalies.
• Incident & Problem Management: Perform root cause analysis for recurring incidents and implement long-term fixes.
• Resolve time-sensitive issues related to trade execution, booking discrepancies, and settlement processes.
• Integration & Testing: Collaborate with the development team to test and implement fixes or enhancements for the trading platform.
• Support integration of the e-FX system with third-party applications like market data providers, liquidity providers, and settlement systems.
• Automation & Process Improvement: Automate repetitive tasks and monitoring processes to improve operational efficiency.
• Optimize system performance by identifying bottlenecks and tuning configurations.
• Stakeholder Communication: Serve as the primary contact for traders, treasury teams, and other stakeholders during system issues or maintenance windows.
• Document resolutions, technical processes, and best practices for knowledge sharing.
• Required Skills and Qualifications:
• Technical Expertise: Strong experience in supporting trading systems, e-FX platforms, or treasury applications.
• Proficiency in technologies such as ASP.NET Core, Web API, REST API, and middleware solutions.
• In-depth knowledge of databases, including query optimization and stored procedures.
• Financial Domain Knowledge: Understanding of foreign exchange markets, trading workflows, and treasury operations.
• Experience with trade lifecycle management, including execution, booking, and settlement.
• Integration & Messaging: Experience with FIX protocol, SWIFT messages, and market data feeds from providers like Reuters or Bloomberg.
• Familiarity with message brokers such as Kafka, RabbitMQ, or IBM MQ.
• Soft Skills: Strong problem-solving and analytical skills, with the ability to work under pressure in time-sensitive environments.
• Excellent communication and collaboration skills to liaise with technical teams and business users effectively.

Requirements

• Experience with electronic trading platforms like Murex, Calypso, or Wallstreet Suite.
• Knowledge of microservices architecture and distributed systems.
• Exposure to regulatory compliance requirements for financial systems.
• Certification in cloud technologies (e.g., AWS, Azure) or financial domain expertise.
• Education:
• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.

Additional Information

Job Summary: We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system availability, performance, and reliability for treasury operations, while also addressing critical issues in a fast-paced financial environment.

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