In Reach Worker - Victoria

About the role

Title: In Reach Worker Competition: 26-015 Reports to: Manager of Supportive Housing Union: BCGEU Compensation: $27.31-$29.66/hour Schedule: 8:00am-7:00pm Sunday to Tuesday; and 12:00pm - 5:00pm Wednesday (70 hours bi-weekly) Posting Closing Date: Thursday July 2, 2026 at 4pm Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. Position's Primary Objectives: In-Reach Workers will focus on assisting tenants who have issues around hoarding and managing room cleanliness; assisting tenants in life skills and other life enriching activities as indicated on their individual support plan. In-Reach Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including: - Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team; - Build meaningful relationships with tenants; - Assist tenants experiencing hoarding behaviors; - Responsible for assisting tenants with activities of daily living; - Attending to overdoses and administering naloxone. Key Responsibilities: 1. Provides individualized, person-centred support to tenants, including: - preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant; - working collaboratively to implement a person-centered Wellness Model; - providing input to counsellors and other professionals with regard to the development of appropriate program plans; - monitoring client mental health and substance use and determining when to provide additional support; - recognizing, analyzing and responding to potential emergency situations; - encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices; - providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills; - contributing to the evaluation of tenants' progress and preparing related reports; - supervising and supporting tenant participation in the Work Program; - providing support for a wide variety of on-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific); - providing support to tenants experiencing health issues including end of life support; - advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community; and - providing transition support for tenants moving in or out of supportive housing. 2. Performs administrative responsibilities, including: - maintaining reports such as statistics, logbooks, tenant daily activity records; - preparing Incident Reports for staff follow-up and for the Health and Safety Committee; - participating in the development and implementation of Support Plan; and - notifying management of changes in condition and recommend adjustments in the level of care and service. 3. Other related duties, including: - maintaining regular contact with, and providing back-up for team members and other staff as required; and - participating in community meetings including coordinating individual case conferences. Qualifications (minimum Education and Experience requirements): Note: An equivalent combination of education and experience may be considered Education: - Training and/or education in a related human/social service field is an asset - Conflict resolution/crisis prevention training and experience is an asset Experience: - Recent and related experience preferably in the non-profit housing sector or in a related social service field - Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing Knowledge, Skills and Abilities: - Knowledge of the psychosocial rehabilitation model - Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment - Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team environment - Working knowledge of harm reduction and Housing First theory and practice - Proficient in MS Office programs including Word, Outlook and Excel Additional Criteria for Role: - First Aid Certification is required. - Naloxone administration training is required. - Must have valid driver's license and access to a reliable vehicle with a minimum of $2 million liabilit

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