Staff Applications Engineer

Responsibilities

• Facilitate the use of modern AI code-assist tools to augment the customer support workflow, for example, using these tools to debug complex customer issues involving our Switch Development Kit (SDK).
• Enhance our customer support tools and processes with a focus on both customer-facing and internal capabilities such as customer self-service and agent assist tools.
• Perform LLM testing, search optimization, and prompt engineering.
• Lead meetings with other AEs to solicit feedback and facilitate sharing of enhanced support workflows and AI-enhanced use cases.
• What You Bring
• BS in Computer Science or Engineering with 8+ years of experience or MS with 6+ years of experience, and experience or skills in the following areas:
• Strong proficiency in modern programming languages (for example, C, Python, or Javascript).
• Hands-on experience working with LLM APIs, prompt engineering, and an understanding of RAG architectures. Experience with Vertex AI, Dialogflow CX, and BigQuery analytics management is beneficial.
• Ability to analyze a complex manual process and design an AI-enhanced workflow to improve it.
• A natural curiosity to dig into code and specifications to find answers independently.
• Ability to champion significant projects, programs and business initiatives.
• Experience with networking protocols and high-end networking chips is desirable.
• Additional Job Description:
• Compensation and Benefits
• The annual base salary range for this position is $120,000 - 192,000.
• This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
• If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Benefits

Additional Information

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Broadcom's Core Switching Group (CSG) is the industry leader in cutting-edge networking ASICs such as the Tomahawk, Trident, and Jericho families of switching and routing chips, and Thor Ultra, the industry's first 800G AI Ethernet Network Interface Card (NIC), capable of interconnecting hundreds of thousands of XPUs to drive trillion-parameter AI workloads.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Broadcom? Share your experience