Manager - Solution Engineering

Responsibilities

• Partner closely with Sales leadership to develop and execute industry-specific and regional go-to-market strategies, drive pipeline growth, improve win rates, and support new business, expansion, and cross-sell opportunities across key vertical markets.
• Drive operational excellence through resource planning, performance analysis, and the development of scalable processes, playbooks, and best practices that improve team effectiveness and business outcomes across diverse markets.
• Act as a trusted advisor to Sales, Product, and executive leadership by providing insights into customer needs, industry trends, competitive dynamics, pipeline health, and product requirements. Champion the voice of the customer and help shape the future direction of the Freshservice platform.
• 3+ years of experience leading Solutions Engineering teams, preferably within ITSM, ITOM, ITAM, Enterprise Service Management, or related technologies.
• Proven track record of engaging CIOs and senior IT leaders, driving strategic conversations, and influencing executive decision-making.
• 7-10 years of relevant experience in enterprise software, pre-sales, or solution consulting.
• Demonstrated ability to hire, coach, and develop high-performing technical teams.
• Experience building scalable programs, processes, and go-to-market motions in a high-growth environment.
• Strong understanding of value-based selling, business discovery, and executive storytelling.
• Exceptional communication skills with the ability to influence stakeholders across Sales, Product, Customer Success, and executive leadership.
• Passion for technology and helping shape product direction through customer and market feedback.
• Experience with AI, automation, or digital transformation initiatives is a plus.
• Bachelor's degree preferred but not required.
• The annual salary range for this position is $159,205 - $196,665 USD + Commissions
• Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
• Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

Benefits

Additional Information

Freshworks is looking for an exceptional Manager of Solutions Engineering to lead our Enterprise Solutions Engineering team in North America, focused on organizations with 1,000 to 5,000 employees. This is a high-impact leadership role responsible for developing and scaling a team of Solutions Engineers who partner with customers throughout their digital transformation journey. You will play a critical role in driving revenue growth, increasing win rates, accelerating adoption of AI-powered solutions, and helping customers realize the value of modern IT service management. We're looking for a leader who thrives at the intersection of technology, business strategy, and people development. Someone who can coach teams to excellence, influence executive stakeholders, and help shape the future of our go-to-market motion.

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