Manager, Mission Control

Responsibilities

• Real-Time Fleet Command & Control:
• Serve as the operational owner for live AV fleet safety and monitor operational signals to identify anomalies, degradation patterns, and emerging service impacts.
• Make rapid, high-consequence decisions under uncertainty to stabilize operations and minimize customer and safety impact.
• Provide operational leadership and escalation management during high-severity or ambiguous operational events.
• Operational Design Domain (ODD) Management:
• Continuously manage ODD constraints including weather, road closures, construction, and city events impacting operations.
• Initiate and approve Pick-Up/Drop-Off (PuDo) restrictions, map overrides, and routing interventions to maintain safe operability.
• Partner cross-functionally to align operational conditions, mapping, and system capabilities while escalating systemic issues impacting service reliability or safety.
• Non-Nominal Event & Incident Management:
• Own the end-to-end management of non-nominal events and degraded vehicle recovery processes.
• Act as Incident Commander for high-severity events, driving triage, structured escalation, containment, and recovery protocols.
• Coordinate directly with internal teams, first responders, towing providers, and municipal agencies during active incidents.
• Field Support & Dispatch Coordination:
• Triage and dispatch field support resources including On-Road Response Specialists (ORS) or third-party providers (e.g., towing).
• Manage SLA performance, response times, and resource allocation across field operations.
• Optimize field coverage models and support operational readiness for launches, expansions, and special events.
• First Responder Engagement & Public Safety Partnerships
• Build and maintain trusted relationships with law enforcement, fire, EMS, emergency management, and public safety stakeholders.
• Serve as a primary liaison for first responder interactions involving autonomous vehicle operations and incidents.
• Partner with external agencies during operational disruptions while integrating public safety feedback into operational planning.
• Map & Operational Readiness Oversight:
• Review and validate active map restrictions, routing constraints, and operational readiness conditions.
• Ensure readiness for daily operations by aligning map state, fleet availability, and environmental conditions.
• Escalate systemic map or routing issues impacting service reliability
• Training & Operational Readiness
• Develop and deliver training materials and operational guidance for first responders and external stakeholders.
• Partner with Operations, Engineering, Safety, Legal, and Communications teams to translate technical concepts into operationally usable guidance.
• Support tabletop exercises, field drills, and preparedness activities while reinforcing escalation and incident response protocols.
• Cross-Functional & External Stakeholder Coordination:
• Serve as the primary liaison between Command Center, Remote Vehicle Assistance (RVA), Engineering, Safety, and Commercial Operations during live events.
• Drive structured communication and cross-functional alignment during operational disruptions and critical incidents.
• Provide executive-level operational updates, incident summaries, and escalation communication during high-pressure scenarios.
• Continuous Improvement & Scalability:
• Identify recurring operational issues and drive root cause analysis with Engineering, Safety, and Analytics teams.
• Translate incident learnings into process improvements, tooling requirements, and automation opportunities.
• Contribute to the development of scalable operational frameworks supporting full driverless expansion.

Requirements

• Bachelor's degree (Operations, Engineering

Benefits

Additional Information

Motional's Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles. The city's grid system of roads and being one of America's "smart cities" allows for extensive research and development testing. Mission Statement: The Mission Control Manager serves as the central operational authority for real-time autonomous vehicle (AV) operations while also leading Motional's public safety engagement efforts across current and future operating markets. Reporting to the Director of Commercial Fleet Operations, this role combines mission-critical fleet command and control responsibilities with external first responder relationship management, ensuring safe, efficient, and scalable driverless operations. This leader acts as the operational nerve center for live AV operations, and drives rapid, high-stakes decision-making under ambiguity and time pressure. Success in this role requires exceptional operational judgment, calm leadership during non-nominal events, strong cross-functional coordination, and the ability to build scalable operational and public safety engagement frameworks that support commercial driverless expansion.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at motional? Share your experience