Patient Onboarding Specialist - Day Shift (10 AM - 7 PM)

Responsibilities

• In this role you will be responsible for:
• Establishes and maintains effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources
• Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy
• Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for services
• Answers all inquiries regarding agency services and disseminates appropriate information including referrals to community resources
• Always displays excellent internal and external customer relations skills
• Accurately documents or tracks all referrals received by the agency for trending reports
• Greet visitors courteously and ensure their needs are met
• Maintain organized systems to support continuity of quality patient care
• Accurately enter all necessary information into company database systems
• Responsive to internal and external customer needs
• Satisfies expectations and requirements of external and internal customers
• Maintains current knowledge of, and effects compliance with all federal, state and local regulations
• Greets all individuals arriving at the office courteously and ensure their needs are met
• Maintains organized, effective and efficient systems and communication to ensure the continuity of quality patient care delivered
• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity
• Accurately & in a timely manner transfers referral to supervisor or scheduler for patient evaluation
• Notifies supervisor of any problems requiring administrative attention and intervention
• Accurately data processes all necessary information into the company database software for immediate use
• Accurately credentials all request to add new physicians and facilities following the outlined credentialing process
• Required Qualifications
• High school diploma or GED
• Interpersonal skills and ability to communicate professionally and effectively
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Ability to operate computer and office equipment
• Proficiency in Microsoft Office Suite and data entry skills
• Responds to suggestion constructively
• Skilled in conflict resolution
• Proven interpersonal, coordination, and leadership skills
• Reliable transportation with valid automobile insurance

Requirements

• Associate's degree preferred
• Minimum 1 year of experience in a healthcare setting preferred
• Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred
• Location
• Office Location: 801 Rosehill Road, Jackson, MI 49202
• Hours
• Mond

Benefits

Additional Information

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: Minimum of 3 Weeks Paid Time Off (PTO) Company Vehicle Program for field roles Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement Pet Insurance ID and Fraud Protection And more...

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