Supervisor, Customer Relations
External
Collectors · New Castle, DE$68K–$79K/yrFull-timeOn-site1w ago
Routing
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About the role
Lead the Vault customer-relations workstream, owning queue performance, SLAs, escalations, and day-to-day execution. Coach and supervise team members handling Vault damage, mis-shipments, wrong-account issues, label corrections, reholders, and related exceptions. Coordinate pulling, packing, routing, and cross-functional handoffs while monitoring trends and improving Vault CRC workflows and SOPs.
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Company Intel
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