Client Support Assistant (Bank) - Contract

Responsibilities

• Attend to customer inquiries promptly and professionally across banking products, services, and digital platforms; troubleshoot common digital banking issues and provide immediate resolutions, escalating complex cases to the appropriate teams where necessary
• Maintain a comprehensive and current understanding of the bank's products, services, and digital features; keep abreast of new updates and enhancements to effectively advise customers and recommend the most suitable banking solutions based on their individual needs
• Foster strong and positive customer relationships through consistent, high-quality service; gather and channel customer feedback to support continuous improvement, and identify opportunities to cross-sell or refer customers to relevant internal specialists where appropriate
• Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).
• Shortlisted candidates will be notified
• Data provided is for recruitment purposes only
• www.ambition.com.sg
• EA Registration Number: R22104385
• Business Registration Number: 200611680D. Licence Number: 10C5117

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