Senior Associate Process Manager (Network Disputes)

Responsibilities

• Cross-functional Collaboration: Partner with cross-functional teams to support disputes resolution and reconciliation
• Process Governance: Adhere to departmental procedures and internal controls to ensure strict adherence to governance models
• Innovation: Champion process improvements that reduce manual work and reduce complexity
• Resolve complex problems, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns
• Work closely with colleagues that key disputes. Coach and train junior levels on processes and performance targets

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
• Bachelor's Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• Chicago, IL: $80,800 - $92,200 for Sr. Process Manager
• Houston, TX: $80,800 - $92,200 for Sr. Process Manager
• McLean, VA: $88,800 - $101,300 for Sr. Process Manager
• Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
• Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Benefits

Additional Information

Senior Associate Process Manager (Network Disputes) As a Senior Associate of Network Disputes you will be responsible for monitoring assigned accounts for out of balances and research to resolve outstanding disputes.

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