Solution Success Manager - Health Systems

Requirements

• 5+ years in health system implementations, customer success, clinical operations, healthcare consulting, diagnostics/lab operations, or similar.
• Proven ability to build trusted customer relationships through active listening, needs discovery, and consultative problem solving.
• Demonstrated workflow mapping/process design experience across clinical and operational stakeholders.
• Strong project/program management capability leading cross-functional workstreams with multiple dependencies.
• Excellent written/verbal communication; comfortable with clinical, operational, and executive audiences.
• AI & Digital Fluency
• Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
• Primary Location: Remote - Open Position (USA)
• Primary Location Base Pay Range: $127,400 - $175,150
• Other US Location(s) Base Pay Range: $127,400 - $175,150
• If the role is performed in Colorado, the pay range for this job is: $111,600 - $153,450
• Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
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Benefits

Additional Information

Company Description Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn , X (Twitter) and Facebook . Position Summary: Guardant Health is seeking a highly motivated Solution Success Manager (SSM) to drive successful implementation, adoption, and expansion of Shield across health systems/IDNs. This role partners with customers to co-develop workflows and implementation plans across HCP ordering, phlebotomy, specimen handling, lab processes, and results delivery, ensuring a seamless provider and clinic experience. Duties and Responsibilities: Co-develop current- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions. Lead implementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness. Apply strong project management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence. Drive adoption and optimization post-launch by identifying friction, leading root-cause problem solving, and implementing improvements. Build repeatable playbooks to expand Shield across clinics, service lines, and sites within the IDN. Partner with the SAM (strategic insights) and AEs (clinic-level feedback loop) to ensure rapid resolution of workflow barriers. Identify and help activate education opportunities and scalable enablement resources. Surface marketing/branding and corporate communications opportunities (e.g., launch milestones, expansions, success stories, potential press releases).

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