Guest Relations Officer

Responsibilities

• Assist guests with check-in, check-out, and cashiering duties
• Provide a warm welcome upon arrival, complete registration, and issue room keys
• Handle guest feedback, requests, and enquiries accurately and promptly
• Manage guests' mail, messages, and phone calls
• Maximise room revenue through upselling and walk-in rate capture
• Support Guest Relations Assistants to maintain smooth Front Office operations
• Maintain cleanliness and professional presentation of the Front Desk
• Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures

Requirements

• Minimum GCE 'A' Level or equivalent; university degree preferred
• Minimum 2 years' Front Office experience in a hotel environment
• Proficiency in Windows, Internet Explorer, and Word; knowledge of Opera, POS or PMS an advantage
• Fluent in English; strong interpersonal and communication skills
• Able to work under pressure, independently, and within a multicultural team
• The Talent People Pte. Ltd. | EA License No.: 24C2589By submitting your application, you consent to the collection and use of your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

Additional Information

About the Role Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base.

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