Resolution Specialist

Requirements

• At least 2-3 years of experience in customer support, customer success, dispute resolution, or escalations handling
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities
• Ability to remain calm, professional, and objective in high-pressure situations
• Strong attention to detail and documentation skills
• Experience working on-site in a fast-paced operations environment

Additional Information

Job Summary The Resolution Specialist is responsible for handling escalated customer concerns, service issues, and complex cases that require thorough investigation and timely resolution. This role ensures customer satisfaction, protects company interests, and works closely with cross-functional teams to resolve issues efficiently while maintaining service quality standards.

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Company Intel

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