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Technical Customer Service Advisor - Italian Speaker (Bokun)

External
TripAdvisor logoTripadvisor · Office
Full-timeOn-site1mo ago
CSSDocumentationHTMLNegotiation
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Responsibilities

  • The ideal candidate will possess:
  • 1-3 years of proven experience in a customer service or technical support role, ideally within the B2B sector.
  • Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently.
  • Basic working knowledge of CSS, HTML, and website CMS tools.
  • A customer-focused attitude - enthusiastic, courteous, assertive, and proactive in driving engagement and resolution.
  • Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues.
  • Openness to learn new and complex topics, constructive feedback and adaptability to business changes.
  • Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues.
  • Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care.
  • Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time.
  • Fluency in written and spoken English and Italian.
  • Ability to multitask effectively in a fast-paced environment, identify next steps, and follow through with precision.
  • Flexibility to work shift patterns, including occasional weekends.

Benefits

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses"Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team.Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.Donation matching. Give back? Give more! We match qualifying charitable donations annually.Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.Travel perks. We believe that travel is emplVision insuranceRemote work optionsFlexible schedulePerformance bonus

Additional Information

Technical Customer Service Advisor I Bókun About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 2 days per week in our Oxford office. About Bókun Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry, driving more bookings for operators, connecting new channels, and enabling 3rd parties to build and connect to our platform, while optimizing supplier operations with new tools and services to support business growth. Bókun acts as a booking engine, channel manager, marketplace, price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies.

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