IT Support Specialist

Requirements

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.

Additional Information

Job Overview We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations. Responsibilities and Duties Global Office IT Support Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations. Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions. Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments. System Administration & User Management Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees. Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access. Maintain and update an accurate inventory of IT assets across global office locations. Escalation & Leadership Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams. Develop and implement IT support standards, documentation, and best practices across regions. Project Management & Infrastructure Support Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts. Collaborate with external vendors to ensure consistent and high-quality service delivery. System Monitoring & Performance Monitor IT systems' performance and reliability, identifying opportunities for improvement and optimisation. Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

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