Service Manager

About the role

BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: The Service Manager is responsible for planning, coordinating, and executing large-scale and complex field service projects, often exceeding $200,000 in value. This role serves as the primary point of contact for customers, internal teams, and contractors, ensuring projects are delivered safely, on schedule, within budget, and to customer satisfaction. The Service Manager oversees project financials, resource planning, service execution, warranty support, and continuous improvement initiatives while driving effective communication across multiple departments.

Responsibilities

• Lead the planning, coordination, and execution of field service projects, including equipment installations, modifications, maintenance programs, emergency service, training, and warranty activities.
• Manage project financial performance from quotation through invoicing, including budget tracking, discrepancy resolution, and collection support.
• Define project scope, prepare service estimates, and communicate requirements to technical resources and stakeholders.
• Select, negotiate, and manage contractors, including scope definition, performance oversight, and onsite project coordination.
• Coordinate staffing, travel logistics, parts availability, and third-party resources to support project execution.
• Review and approve service labor, expenses, and reports while providing regular project status updates.
• Lead Integrated Planning Sessions (IPS) and ensure execution of project plans, safety requirements, customer communications, site acceptance testing, and issue resolution.
• Monitor service effectiveness, equipment performance, and customer satisfaction, driving timely resolution of field issues.
• Ensure compliance with company and customer safety standards and promote a culture of continuous improvement.
• Support field service team development through participation in hiring, coaching, and performance reviews.

Requirements

• Bachelor's degree with 8+ years of experience in capital equipment manufacturing, engineering, sales, or field service management; or an associate degree/certificate with 10+ years of relevant experience.
• Proven project management experience overseeing complex technical service projects.
• Strong problem-solving, decision-making, organizational, and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to travel as required.
• Experience with XA, Infor CRM, and CPQ systems preferred.
• Bilingual language skills are a plus.
• #LI-SG1
• Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
• Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
• Company:
• BW Converting

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