Customer Success Manager

About the role

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.

Responsibilities

• Engage deeply with clients to understand their business goals and advise how AeroParker's features can meet their needs
• Lead the project management for the delivery and integration of AeroParker for clients, ensuring high-quality, timely deployments
• Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements
• Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered
• Maintain rigorous oversight of contract deadlines, invoicing, and platform performance
• Maintain an expert-level understanding of the AeroParker platform and stay ahead of e-commerce and parking industry trends

Requirements

• 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience
• Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations
• Strong expertise in managing complex technical projects and integrations
• Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels
• Ability to prioritize multiple clients and complex workstreams without losing sight of the details
• Creative, calm approach to resolving complex client issues
• Meticulous mindset when setting up platform functionality or specifying product changes
• Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience
• While not required, these are a plus:
• Proficiency with Salesforce, Jira, or similar CRM/CMS
• Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
• As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
• Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, wi

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