Service Sales Executive

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Artificial Intelligence. Actual Impact. At Docebo, we're using AI to change how people learn at work-and we mean actually change it. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We're shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here. And it's not just what we build, it's how we show up. At Docebo, our values aren't just posters on the wall-they guide how we work every day. We call it the Docebo Heart : trust by default, assume positive intent, and create space for different perspectives to thrive. So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. At Docebo, we believe learning is the engine of business growth. Our Professional Services organization plays a critical role in helping customers translate their learning strategies into measurable business outcomes - and Services Sales is the front door to that value. As a Services Sales Executive, you are the commercial engine of our PS go-to-market motion. You work alongside Account Executives and Account Managers from the earliest stages of a deal, translating complex customer requirements into structured, outcome-driven services proposals. You own the full pre-sales lifecycle for Professional Services: scoping, solution design, pricing, partner engagement, and close. This is not a support role. You carry a quota, run your own deal book, and are accountable for the quality and commercial outcome of every services proposal you put in front of a customer. You thrive in fast-moving enterprise environments, know how to build trust with senior stakeholders, and bring the discipline and judgment to know when to push and when to flex. Primary responsibilities, including but not limited to: The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed. Own the Services Pre-Sales Process Lead all PS pre-sales activity on Signature and Enterprise deals - from qualification through scoping, proposal, and contract execution. Conduct structured services scoping calls with prospective clients to understand implementation requirements, resource constraints, timeline drivers, and organizational complexity. Translate customer business objectives into tailored services proposals that combine the right mix of Docebo onboarding tiers, partner-delivered services, and add-on offerings. Build and manage the Professional Services Blueprint (PS Blueprint) as the deal's single source of truth throughout the sales cycle. Price services accurately and at a fixed rate using approved pricing templates and frameworks; provide clear Salesforce SKU guidance to Account Executives. Navigate Complex Deal Environments Lead the services contribution to RFP/RFx responses: reading procurement documents, submitting Q&A questions, contributing to narrative documents, and ensuring all services-related sections are accurate and commercially defensible. Engage and coordinate implementation partners as needed - sourcing appropriate partners based on capability, geography, and capacity; incorporating their quotes into the overall services proposal with a consistent markup model. Manage multi-phase, multi-partner global implementations, including partner relationship health, mid-deal partner transitions, and ongoing partner governance. Produce and execute Statements of Work (SOWs) for upsell and net-new deals; manage the DocuSign process for partner contracts within required timelines upon deal close. Hold the line on scope discipline: no implementation costs should reach a customer without PS sign-off, and no services commitments should be made outside of the formal proposal process. Lead or contribute to process design initiatives including SOW template modernization, intake SLA frameworks, and partner engagement governance. Partner Across the Revenue Organization Collaborate daily with Account Executives, Account Managers, Customer Success Managers, and Solution Consultants to ensure PS is engaged early and effectively in every qualifying deal. Actively brief Account Executives on services strategy and help them identify and position implementation value as a deal accelerator. Serve as the commercial bridge between what is sold and what PS can deliver - maintaining alignment with PS leadership on delivery capacity and operational constraints. Contribute to Sale

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