Shop Sales Manager

About the role

Job Scope: Develop and execute effective sales strategies to meet or exceed revenue targets. Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions. Monitor and analyze sales performance, identifying opportunities for growth. Foster a customer-centric environment by ensuring all interactions prioritize exceptional service. Resolve customer inquiries, complaints, or issues promptly and professionally. Train and supervise staff to provide knowledgeable assistance regarding grooming services and products. Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products. Implement inventory control measures to minimize losses and optimize product turnover. Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services. Conduct regular team meetings to communicate sales targets, promotions, and new product information. Provide coaching and performance feedback to enhance individual and team performance. Ensure the shop is well-organized, clean, and adheres to health and safety regulations. Collaborate with grooming and administrative teams to streamline operational processes. Manage opening and closing procedures, including cash handling and security protocols. Work closely with the marketing department to implement and promote special offers, events, and loyalty programs. Job Requirement: Bachelor of Degree in Marketing or a related field Possess working experience of marketing, customer services, or operation management. Familiarity with various grooming tools and techniques. Ability to handle and groom pets of different breeds, sizes, and temperaments. Passion for animals and their well-being. Strong negotiation and communication skills Analytical and problem-solving abilities Attention to detail and accuracy in record-keeping Ability to adapt to changing market conditions and organizational needs Willingness to stay updated on industry trends and best practices Ability to work collaboratively with cross-functional teams Effective communication and interpersonal skills Ensure compliance with relevant laws and regulations. Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously Required to work on weekend and public holidays Attendto emergency call beyond working hours when required 6 working days per week

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