(Commercial) Customer Success Manager - English speaking

About the role

We're seeking a commercially driven Customer Success Manager (English speaking) who excels at building strategic partnerships, uncovering revenue growth opportunities, and fostering long-term client relationships. As a trusted advisor, you will ensure customers maximize the value of Workwize while driving upsells, expansions, and renewals. If you thrive in a dynamic, cross-functional environment and love the challenge of delivering top-tier customer support, this role is for you! Your day might include leading a QBR with a prospect. Strengthening relationships with key clients like Friesland Campina, Adyen, and Otrium. Engaging in an upsell discussion or contract renewal, and wrapping up with an internal strategy session on optimizing customer engagement. With diverse client needs, you'll tailor your approach to deliver customized solutions.

Responsibilities

• Drive customer success and satisfaction:
• Own the entire customer lifecycle, from onboarding to renewal.
• Strengthen client relationships, ensuring consistent engagement and adoption.
• Be a proactive consultant, addressing client challenges before they arise.
• Establish revenue growth by utilizing expansion potential:
• Identify upsell and cross-sell opportunities within existing accounts.
• Lead strategic conversations and maximize revenue potential backed by data and value-driven insights.
• Required Qualifications & Skills
• Bachelor and/ or master's degree (or an interesting reason for dropping out)
• 2+ years in a client-facing role (AE or CSM), managing complex accounts, preferably in a SaaS company
• Proven ability to engage and present to executives and key decision-makers.
• Entrepreneurial and commercial with a passion for delivering value.
• Strong problem-solving skills and an analytical mindset with attention to detail.
• Proficiency in PowerPoint, Excel, and CRM tools (HubSpot experience is a plus).
• English communication skills both written and verbal - Business level
• The Right Mindset
• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment.
• You are a caring person, that wants to make a difference for customers.
• Transparent, Reliable & Honest; you deliver what you promise.
• You are a natural-born team player who is open to everything and everyone.
• Workwize Offers
• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• Off-sites and multi-yearly team bonding events.
• Team lunches and surprise events to keep things fun.
• Pension scheme.
• The chance to shape how AI is used across an entire product, not just bolt it onto a feature.
• Classpass corporate membership.
• Our Team
• We are looking forward to meeting you and discover if there is a match with the Workwize team!

Benefits

Additional Information

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

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