Housekeeping Supervisor

Benefits

Additional Information

We are seeking a detail-oriented and motivated Housekeeping Supervisor to join our team in 6th of October City, Egypt. In this role, you will oversee daily housekeeping operations, supervise a team of room attendants and housekeeping staff, and ensure that all guest rooms and public areas consistently meet our high standards of cleanliness and service excellence. As a key member of our hospitality team, you will combine strong leadership with a customer-focused approach, maintaining our commitment to guest satisfaction while fostering a collaborative and supportive work environment. Supervise and coordinate the work of housekeeping staff, including room attendants and house persons, ensuring efficient completion of all assigned tasks Monitor the cleaning and servicing of guest rooms to verify compliance with established quality standards and company procedures Conduct daily written room inspections and quality assurance checks, documenting findings and addressing any discrepancies promptly Assign special projects and duties as directed by management, ensuring equitable distribution of workload among team members Maintain and organize linen closets on guest room floors, ensuring adequate stock levels and neat presentation at all times Manage guest room attendant supplies and linens, coordinating inventory to prevent shortages and optimize efficiency Respond to guest inquiries and requests with warmth and professionalism, always greeting guests by name whenever possible and expediting prompt service Prepare and inspect VIP and show rooms to ensure they exceed guest expectations Assist in processing AM and PM room status reports and communicate with the front desk to expedite rush room assignments Report and follow up on any maintenance issues, repairs, or discrepancies discovered during room inspections Support the training and development of housekeeping team members, providing guidance and constructive feedback to enhance performance Assist in cleaning guest rooms when necessary to support team productivity during peak periods Oversee public area cleaning and supervise public area attendants to maintain consistent standards throughout the facility Promote sustainability initiatives by encouraging recycling and environmentally responsible practices across all operations Perform administrative duties as assigned by the Executive Housekeeper or management Ensure compliance with all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and bloodborne pathogen procedures **Required Skills and Competencies:** Strong leadership and team management abilities with the capacity to motivate and develop staff Exceptional attention to detail and quality control expertise Proficiency in housekeeping computer systems and programs (such as Opera or similar property management software) Knowledge of cleaning chemicals, Safety Data Sheets (SDS), and the "Right to Know" program Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff Problem-solving and decision-making capabilities with a focus on efficiency and effectiveness Time management and organizational skills to prioritize multiple tasks and deadlines Physical stamina and ability to perform housekeeping duties when needed Proficiency with radio/paging communication systems and telephone systems Knowledge of health and safety compliance standards and procedures **Required Experience:** Minimum 2-3 years of housekeeping operations experience in a hospitality setting Proven experience supervising and training housekeeping or similar service staff Demonstrated experience with room inspection, quality assurance, and maintaining cleanliness standards Experience managing linen inventory and guest room supplies Background in guest service with a commitment to customer satisfaction **Preferred Qualifications:** Certification in hospitality management or housekeeping supervision Experience with multiple property management systems Bilingual capabilities (English and Arabic preferred for the Egypt location) Knowledge of luxury or upscale hospitality standards Experience with budget management and cost control in housekeeping operations **Education:** High school diploma or equivalent; additional hospitality or management training is a plus

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