Helmet Service Technician

About the role

About Alpinestars Alpinestars is a world-leading manufacturer of professional motorsports products, including protective gear, technical apparel, and advanced electronic systems. With a legacy rooted in innovation, performance, and quality, Alpinestars is committed to protecting and supporting riders and athletes across the globe. Position Summary The Helmet Service Technician will provide technical evaluations, repairs, and support for Alpinestars helmet products while delivering exceptional customer service via email and other customer communication channels. This individual will serve as the primary point of contact for helmet-related service inquiries and will be responsible for supporting customers through the inspection, repair, warranty review, and resolution process. The Helmet Service Technician will also act as a critical liaison between customers, Quality Assurance, Product Development, and Product Services teams by identifying trends, documenting field issues, and providing feedback to improve future products and customer experiences.

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