Manager, Network

Responsibilities

• Operations & Service Delivery
• Oversee day-to-day network operations for strategic POD clients
• Closely monitor escalations and ensure timely resolution
• Maintain strict oversight on Major Incidents and P1/P2 incidents
• Track and ensure adherence to SLA metrics (MTTA, MTTR, Availability)
• Review and govern network changes in line with change management processes
• Monitor backlog tickets and guide the team to reduce pending workload
• Incident & Problem Management
• Lead Major Incident Management , bridge calls, and escalations
• Drive complex troubleshooting and ensure timely restoration of services
• Review and publish Root Cause Analysis (RCA) for critical incidents
• Act as Duty Manager to handle escalations and incident bridges
• Technical Leadership & Governance
• Provide technical advice and guidance to team members
• Proactively review network performance and mitigate risks
• Drive lifecycle management (EOL/EOS hardware refresh and upgrades)
• Lead Vulnerability Management including Zero-day, Critical, and Medium vulnerabilities
• Ensure accuracy of network documentation, diagrams, runbooks, and CMDB records
• Team Management & Development
• Lead, mentor, and manage network engineering teams
• Prepare and maintain shift rosters and on-call schedules
• Conduct regular 1:1 meetings with team members
• Organize and lead weekly team meetings
• Identify training needs and drive team upskilling initiatives
• Conduct performance reviews and evaluations as per review cycles
• Participate in handover meetings
• Continuous Improvement & Automation
• Drive automation and AI initiatives to improve efficiency and reduce operational workload
• Promote best practices, process standardization, and operational maturity
• Required Skills & Qualifications
• Bachelor's degree in Computer Science, IT, or related field
• 10-15+ years of experience in network engineering with people management experience
• Technical Expertise (Must Have)
• Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP
• Network Security: Palo Alto, Fortinet, Check Point
• Load Balancing: F5, AVI (NSX ALB)
• Data Center Technologies: Cisco ACI, VXLAN, EVPN
• Strong troubleshooting and analytical skills
• Strong understanding of ITIL processes (Incident, Change, Problem Management)
• Good to Have
• Cloud Networking: GCP, AWS, Azure
• Virtualization & SDN: VMware NSX (DFW, T0/T1, vSphere)
• Automation/AI knowledge (Python, Ansible, API-based integrations)
• Tools Knowledge (Good to Have)
• ServiceNow
• Monitoring Tools: Entuity, TrueSight, vROPS
• Reporting & Documentation: Excel, PowerPoint
• Soft Skills
• Strong leadership and team management capabilities
• Excellent stakeholder communication and escalation management
• Ability to perform under high-pressure situations and manage priorities effectively
• Proactive mindset with focus on continuous improvement and automation
• Preferred Certifications
• Cisco: CCNA / CCNP / CCIE
• Palo Alto / Fortinet certifications
• Cloud certifications (AWS / Azure / GCP)
• ITIL Foundation or higher
• Key Success Metrics (KPIs)
• SLA adherence (MTTA, MTTR, Availability)
• Reduction in incident recurrence and backlog
• Successful Major Incident handling and RCA quality
• Team performance and skill development
• Automation adoption and operational efficiency gains

Additional Information

Role Summary The Network Manager is responsible for overseeing day-to-day network operations for clients within strategic POD accounts. This role is a blend of technical expertise and people management (Techno-Manager), ensuring high stability, performance, and security of client network services. The role also focuses on driving operational excellence, continuous improvement, and ensuring team members perform effectively to support business-critical client operations.

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Company Intel

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