Customer Success Manager, SG

About the role

Job Description: In line with the company's market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients' scenario-based potential needs in the field of cross-border finance. Regularly follow up on merchants' daily cross-border payment transactions, and understand and report on merchants' operational status. Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business. Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions. Core Responsibilities: Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc. Act as an expert to provide support in data analysis and optimization to promote clients' business development. Maintain client relationships and explore new business opportunities. Drive the optimization or innovation of products, features, and processes. Basic Requirements: (The following information is for reference only and not an absolute standard.) Strong educational background; Korean & English is a must and Mandarin is preferred 3-5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises. Detail-oriented, results-driven, with strong communication skills and logical thinking. Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities. Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity. Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.

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Company Intel

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