Senior Billing Operations Analyst

Responsibilities

• Leverage multiple internal tools and systems to research, analyze, and resolve complex billing questions and customer inquiries.
• Partner closely with cross-functional teams-including Customer Success, Sales, DealDesk, Sales Systems, Order Operations, and Product-to provide support and insights into Datadog's billing practices.
• Help customers understand their invoices and billing details, which vary based on usage patterns and plan type.
• Proactively identify, communicate, and collaborate with the Customer Success and Sales teams to resolve customer billing discrepancies and issues in a timely manner.
• Manage and triage an incoming queue of requests and inquiries across Zendesk, Jira, and a dedicated Billing Operations Slack channel, ensuring prompt and accurate responses.
• Contribute to ad-hoc projects and process improvement initiatives as they arise.

Requirements

• Bachelor's degree in Accounting, Finance, or Computer Science.
• 1-3 years of relevant professional work experience.
• Proficiency in Google Sheets and/or Microsoft Excel.
• Excellent written and verbal communication skills.
• Proactive, hands-on approach with a passion for tackling new challenges and continuously improving existing processes.
• Strong attention to detail with the ability to effectively multi-task and prioritize in a fast-paced environment.
• Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.
• Bonus Points:
• Prior experience in a SaaS environment.
• Hands-on experience with NetSuite and/or Salesforce.
• Working knowledge of SQL.
• Experience with data visualization tools such as Tableau and/or Metabase.
• Benefits and Growth:
• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
• #LI-Hybrid
• About Datadog:
• Equal Opportunity at Datadog:
• Privacy and AI Guidelines:
• Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Benefits

Additional Information

Datadog's Finance team collaborates with teams across the organization, providing commercial, operational, and analytical support to ensure that Datadog's business continues to grow as rapidly and efficiently as possible. We are seeking a Billing Operations Analyst to join our growing Finance team at Datadog. As a member of the Billing Operations team, you will serve as a trusted partner within the Finance organization, delivering support to a wide range of internal departments and external customers. In this role, you will play a meaningful part in key initiatives designed to drive operational efficiency and create lasting impact across multiple teams and stakeholders. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

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