Network Support Engineer

Responsibilities

• Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems
• Configure, monitor, and troubleshoot routing and switching platforms
• Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades
• Administer and troubleshoot enterprise load balancers to ensure application availability
• Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services
• Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment
• Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability
• Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users
• Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations
• Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures
• WHAT'S REQUIRED
• Bachelor's degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles
• Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP
• Experience with Arista EOS
• Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
• Experience administering F5 BIG-IP load balancers, including LTM and GTM
• Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
• Experience with network automation and scripting using Python, Ansible, and REST APIs
• Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments
• Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration.
• Commitment to the highest ethical standards
• WE TAKE CARE OF OUR PEOPLE
• We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more
• ABOUT POINT72

Benefits

Additional Information

A Career with Point72's Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business.

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