Customer Service Executive

Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information
• Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion
• Resolve customer complaints professionally and promptly to maintain satisfaction
• Build and maintain positive relationships with customers to enhance loyalty
• Coordinate with internal teams to manage deliveries, orders, and service requests efficiently
• Perform daily office administrative duties including scheduling and managing office supplies
• Prepare invoices, purchase orders, and maintain accurate documentation for business transactions
• Organize and maintain filing and record-keeping systems for easy retrieval and compliance
• Assist management with ad hoc administrative tasks as needed to support business operations
• Required competencies and certifications
• Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication
• Ability to multitask and work independently to manage diverse responsibilities effectively
• Good communication and interpersonal skills to engage with customers and internal teams professionally
• Preferred competencies and qualifications
• Experience working in a customer service or administrative role within an SME environment
• Familiarity with invoicing or basic accounting software to assist with financial documentation
• Basic knowledge of social media and customer messaging platforms to enhance customer engagement
• Other Information
• Working Hours
• Monday to Friday: 9am - 6pm
• Location
• Tampines

Additional Information

Job Summary We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

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Company Intel

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