Staff Product Manager

About the role

We're looking for a Staff Product Manager to own Ops Tech-the operational backbone of Flexport's freight forwarding business-and lead the build of an AI-powered freight operating system that automates the majority of work our operators do today. This is not an incremental tooling role. You will define thousands of operational tasks across the shipment operation lifecycle including exception handling, and then systematically replace manual effort with intelligent automation. This role sits at the intersection of product, operations, and business outcomes. The systems you build will directly move Flexport's cost structure, throughput, and service quality-so you'll be measured not by features shipped, but by the operational and financial impact you realize. You'll also be reengineering how the business runs: designing the product often means redesigning the operating process itself, and persuading operations and commercial leaders to adopt a new operating model. Think of it as equal parts product management, process engineering, and internal consulting.

Responsibilities

• Drive business impact, not just product output. Tie every initiative to a measurable business result-cost savings, productivity per operator, cycle time, error reduction, margin. Define the metrics, instrument them, and own the P&L-level outcomes of what you ship.
• Own your product area end-to-end , from problem discovery and process diagnosis through launch, adoption, and iteration.
• Partner deeply across functions -Engineering, Design, Operations, Commercial, and regional leaders-to translate complex, multi-step logistics workflows into automated, intuitive systems.
• Use data to prioritize and prove value. Build analytics frameworks that track automation rates, product health, operator adoption, and business outcomes, and use them to guide where to invest next.
• Shape medium- and long-term strategy for how Flexport's operations scale through software and AI.
• What You Should Have
• 6+ years of product management experience, or other domain-relevant experience.
• A track record of building products that delivered quantifiable business impact (e.g., cost reduction, automation of manual work, throughput gains)-and a default of measuring success in business terms, not feature counts.
• Demonstrated operational process engineering and consulting ability : you can diagnose how a complex process works, redesign it, and influence stakeholders to adopt a new operating model.
• Experience building automation, workflow, or AI-powered products that replaced or significantly reduced manual human effort.
• Strong analytical and quantitative skills. You're comfortable with complex datasets, building metrics frameworks, and using data to make decisions. SQL proficiency required.
• A track record of shipping intuitive UX in data-dense, complex domains, and simplifying multi-step operator workflows.
• Excellent written and verbal communication skills, especially around tradeoffs, prioritization, and bringing stakeholders along on change.
• Experience with B2B workflow software, supply chain platforms, or logistics technology is a plus.
• Experience in logistics, freight forwarding, or supply chain operations is highly desirable.
• Why Flexport

Benefits

Additional Information

About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

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