Sr Dispatcher (Manheim)

External

Cox Automotive · Manheim, PA

Full-timeRemoteToday

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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation,

Requirements

Minimum:
High School Diploma/GED and 5 years' experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience;
OR 7 years' experience in a related field
Preferred:
Previous auto transportation/logistics experience strongly preferred
Proficient in Microsoft Outlook, Word and Excel
Strong analytical, communication and interpersonal skills
Proven ability to make decisions
Customer service skills
Strong problem solving and innovative thinking skills.
De-escalation skills are required and flawless follow-up abilities are a must.
Comprehensive knowledge of regulations impacting daily operations. (DOT - national and state)
This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility.
Drug Testing

Benefits

Job DescriptionFacilitates the transport of customer vehicles to and from auction sites and other areas.Contacting customers to determine vehicle availability and condition,Scheduling vehicle pick-up and delivery with customers and transportersAssisting with reconciliation of transporter related issuesNotifying customer account representatives and transporter of vehicle transportation related issuesMonitoring and reporting on customer and transporter performance.Compiles vehicle transportation related data and generates routine reports.Follows job related duties as directed by supervisor.Coordinates transportation of vehicles by contacting carriers in the company's established network.Builds and maintain positive working relationships with network carriers.Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.Escalates complex or difficult to solve issues according to established escalation procedures.Proactively locates new carriers to join the Cox networkAudits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.Communicates and collaborates with internal partners to solve problems and ensure customers' needs are met.Provides advice and coaching for less experienced team members.Clearly communicates broader organizational objectives and the team's role/impact.Assists with other duties as assigned.Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Dispatcher Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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