Content Operations & Governance Manager

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Content Operations & Governance Manager is a systems-minded content marketing professional responsible for bringing structure, consistency, and scalability to the content marketing ecosystem. This role focuses on content governance, operations, and lifecycle management. Owning how content is created, managed, maintained, and evolved. As part of the Editorial and Research team and reporting to the Director of Editorial and Research, this role establishes frameworks, standards, and processes that reduce content sprawl, improve quality, and ensure alignment with business priorities. While not responsible for defining overall content strategy, the role plays a critical part in evaluating content effectiveness, identifying gaps, and enabling better strategic decisions through improved systems and insights. Role Description Content Strategy & Governance Define and maintain governance standards, review processes, and lifecycle requirements for solutions pillar and partner content. Establish and evolve content policies, templates, and operating guidelines; partner with marketing operations to ensure alignment with platform metadata standards and tagging requirements. Collaborate with the Creative team to conduct brand and messaging reviews, ensuring alignment with approved positioning, messaging frameworks, and corporate standards. Drive adoption of governance standards across a distributed network of content owners and stakeholders. Evaluate content strategy, portfolio health, and content effectiveness, identifying opportunities for optimization and improvement. Develop recommendations to improve content quality, usability, consistency, AEO and SEO best practices, and alignment with business priorities. Content Lifecycle Management & Auditing Lead ongoing content audits to assess relevance, performance, accuracy, and alignment with go-to-market priorities. Define and maintain lifecycle standards, including archival, refresh, retirement, and maintenance criteria. Partner with stakeholders to identify content quality issues, governance gaps, metadata inconsistencies, and duplication. Monitor content portfolio health and recommend actions to improve usability, adoption, effectiveness, and operational efficiency. Establish measurement frameworks and reporting to support optimization and governance decisions. Drive remediation efforts and continuous improvement initiatives to maintain a healthy and trusted content ecosystem. Program Management Provide program and project management support for cross-functional initiatives, including planning, stakeholder coordination, dependency tracking, and execution. Define and document business requirements, operational processes, and governance considerations for content-related initiatives. Develop project plans, workback schedules, communication plans, and operating frameworks. Facilitate working sessions to clarify ownership, resolve process gaps, and align stakeholders on priorities. Coordinate cross-functional teams, manage dependencies, drive accountability, and escalate risks as needed. Engage with external consultants and strategic partners to evaluate operational effectiveness and industry best practices. Content Systems & Operational Stewardship Define governance requirements, content standards, and operational guardrails for content platforms, AI-enabled experiences, and future delivery channels. Ensure content structure, metadata, taxonomy, and governance processes support discoverability, reuse, reporting, and AI-driven recommendations. Partner with stakeholders on implementation, testing, adoption, and continuous improvement initiatives. Identify opportunities to improve operational efficiency through workflow optimization and scalable governance practices. Promote content quality, governance readiness, and operational consistency across the ecosystem. Manage the Asana content board and ensure CMS health. Assist in the setup and management of a company-wide DAM. Writing & Editorial Support (Targeted) Create or refine content as needed, including blogs, thought leadership, solution narratives (e.g., Spend Optimization Services or partner campaigns), campaign and web copy, and s

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