Customer Support Specialist II

About the role

Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers. What the Candidate Will Do Manage day-to-day aspects of booking, shipping, tracking on both import and export shipments Secure capacity for loads Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc. Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses Correspond with customer and carrier regarding detention information Communicate and gain approval for expedite shipments Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement

Requirements

• 1 to 2 years of logistics experience
• Experience in a system related to TMS (tracking or monitoring of shipments)
• Completed bachelor's degree
• Advanced English - Email and customer service (Sporadic)
• About Uber Freight
• Candidate Privacy Notice
• EEOC

Additional Information

Modelo de trabajo: On site Nivel de puesto: S2 Req: 2898

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