Senior Manager Dispatch Operations

Responsibilities

• Preside over all aspects of the Dispatch function including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Dispatch function
• Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations
• Participate as a member of the Weather Disruptions Task Force
• Stay informed with respect to Company growth initiatives, federal regulations and other factors requiring changes in strategy and operational activities
• Participate in the implementation of the Emergency Response Plan
• Attend government and industry meetings to develop new processes
• Collaborate with others on changes in policy to the Dispatchers through the creation and distribution of Read before Dispatch bulletins
• Provide Leadership and direction of the Flight Dispatch office to ensure that flight movements and diversions are operated safely and maintained efficiently
• Monitor and ensure compliance with Dispatch guidelines, federal regulations, and Company policies
• May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills, and Abilities
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
• Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Skilled in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Ability to identify the right people for the job and provides on-going coaching to ensure strong Teams
• Ability to think strategically and understand the relationship between current actions and future consequences
• Ability to handle complex issues and work at a fast pace with a strong attention to detail
• Preferred: Knowledge and interactive work with government agencies and Dispatch Operations.
• Preferred:

Additional Information

Department: Network Operations Control Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The Senior Manager Dispatch Operations Provides Leadership, direction, and strategic oversight for all aspects of the Dispatch function, ensuring safe and efficient flight operations. They'll oversee operational execution in full compliance with Southwest Airlines Operations Specifications, Federal Aviation Regulations, the Code of Federal Regulations, and the Southwest Airlines Manual System. They'll Lead the development, maintenance, and compliance of Dispatch policies, procedures, and training while auditing performance to ensure accuracy, consistency, and regulatory adherence. The Senior Manager Dispatch Operations partners across the organization and externally to support emergency response, weather disruptions, policy changes, and evolving operational requirements in alignment with Leadership priorities and long‑term operational goals. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development

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