Mission Support Specialist (Workforce Management)

About the role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Tucson Sector, Mission Readiness Operations, located in Tucson, AZ. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. FOR: GS-09 Experience: You qualify for the GS-09 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Handling official documentation related to workers' compensation, ensuring accuracy, completeness, and regulatory compliance. Demonstrating thorough knowledge of the workers' compensation benefit program, including detailed case management and compliance oversight. Supporting administrative projects related to workforce management, contributing to project planning, execution, and evaluation with a focus on accuracy and process improvement. Researching, compiling, and analyzing data from multiple sources to inform decision-making, identify emerging trends, and provide actionable recommendations. OR Education Substitution: Successful completion of a master's degree, two full years of graduate education leading to such a degree, or a J.D. or LL.B may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 36 semester or 54 quarter hours. FOR: GS-11 Experience GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading or coordinating multiple administrative projects related to workforce management, with accountability for project outcomes and ensuring all deliverables meet established standards. Identifying, analyzing, and resolving a wide range of multifaceted problems relevant to workforce management and workers' compensation, utilizing advanced analytical methods. Conducting advanced data analysis from diverse sources to identify trends, patterns, and develop actionable recommendations for process improvement and compliance. Preparing and presenting comprehensive reports, briefings, and correspondence for senior management or external stakeholders, ensuring clarity, accuracy, and relevance. OR Education Substitution: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree from an accredited college or university may substitute for experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels, and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining the your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. More information on this qualification standard is located here. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 06/22/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political app

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