Patient Care Coordinator

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Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview The Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance , general assistance, and information. Minimum Requirements Minimum high school diploma required . B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred. Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred. Minimum of 3 years of experience in Customer Service preferred. Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment. Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred. Experience working with underserved populations preferred.

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