Supervisor

About the role

We are looking for an experienced Void Supervisor to join our team in Birmingham. You will be responsible for overseeing void property works, ensuring homes are turned around efficiently, safely and to a high standard ready for new tenants. This includes managing operatives and subcontractors, coordinating void programmes, carrying out quality inspections, providing technical support and maintaining strong communication with internal teams and stakeholders to meet turnaround targets. With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that plays a key role in bringing properties back into use. We're looking for someone who is organised, proactive and focused on delivering high-quality outcomes, driving performance and maintaining high levels of customer and client satisfaction.

Responsibilities

• Supervise delivery of void maintenance works across empty properties
• Ensure all works are completed safely, efficiently, and to required quality standards
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
• Allocate resources and operatives effectively to meet service targets and contractual obligations
• Manage work schedules and priorities to minimise disruption to residents
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
• Carry out quality inspections and ensure corrective actions are implemented where necessary
• Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards
• Identify training needs and coordinate development opportunities for team members
• Enforce HR policies including attendance, conduct, and grievance procedures
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock
• Oversee material usage and procurement to ensure cost-effective operations
• Use system reports to track performance, resource deployment, and asset condition
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
• Support contract mobilisation, compliance audits, and service improvement initiatives
• Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains
• Provide cover for other supervisors during absence or peak periods
• Attend toolbox talks, training sessions, and formal company meetings
• Ensure all activities reflect company values and maintain a professional image at all times
• Role Criteria:
• Previous experience in a Void Supervisor or similar supervisory role within housing or property maintenance
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
• Experience delivering planned maintenance in void properties
• City & Guilds or equivalent in a relevant trade discipline
• Full, valid UK driving licence
• Strong understanding of Health & Safety regulations, including COSHH
• Working knowledge of Schedule of Rates
• Excellent interpersonal and communication skills
• Effective people management with the ability to lead, mentor, and develop teams
• Strong customer focus and commitment to service excellence
• Problem-solving mindset with a results-driven approach
• Strong planning and organisational abilities
• Decisive decision-making under pressure
• Ability to negotiate and influence across teams and stakeholders
• IT literate with confident oral and written communication skills
• Benefits we can offer you:
• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Vehicle and Fuel Card
• Access to EAP Counselling sessions
• All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
• To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
• Candidates should be aware that all our roles are subject to relevant Backgroun

Benefits

Additional Information

Annual salary: up to £40,000.00 Supervisor - Voids Location: Birmingham Contract Start Date: 1 July 2026 Contract Type: Full-time, Permanent 42.5 hours per week Salary up to £40,000 + company van and fuel card Join us on our new, exciting contract with Birmingham City Council Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

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