Lead engineer, GCP Devops engineering

Requirements

• DUTIES & RESPONSIBILITIES
• Operational Technical Leadership
• Technically lead day-to-day operations of the OneDev, UKDevTools and Observability platforms deployed in the UK region ensuring high availability, performance, and resilience.
• Technically lead incident response, root cause analysis, and resolution processes.
• Oversee incident management, monitoring, and escalation processes to maintain platform stability and minimise service disruptions.
• Coordinate and participate in post-incident reviews (post-mortems/PIRs) with global and regional teams, driving the identification and implementation of corrective actions.
• Define and monitor SLAs, KPIs, and operational metrics of OneDev, UKDevTools and Observability platforms.
• Support the Software Delivery Platform Manager in producing and analysing reports on platform availability, performance, and capacity, supporting data-driven decision-making and proactive capacity planning.
• Collaborate with in region and global DevOps, Infrastructure, InfoSec and other support teams to maintain operational excellence.
• Create and maintain a capability catalogue of supported tools, services, and patterns with clear guidance on when and how to use them.
• Support the Software Delivery Platform Manager in facilitating in regular tooling vendor service review meetings, managing any escalations that need to be made into the vendor in support of tickets raised that require urgent attention.
• Drive continuous improvement initiatives across operational processes.
• Participate in an out-of-hours support rota.
• Platform Delivery Technical Leadership
• Technically lead end to end delivery of new software delivery platform capabilities, features, upgrades, and enhancements.
• Create, maintain, and own delivery plans for delivering platform initiatives, ensuring clarity of scope, timelines, milestones, dependencies, and risks.
• Coordinate cross-team delivery schedules, ensuring Software Delivery Platform roadmap items have appropriate interlocks into Product Managers/Owners and into Delivery Teams.
• Track and communicate progress against delivery plans, proactively identifying slippage and implementing corrective actions.
• Remove delivery blockers and ensure milestones are achieved on time.
• Help prioritise platform capabilities and improvements based on customer, engineering, and business needs
• Drive consistency in tooling, environments, development pipelines, and release processes.
• Work closely with Service team to support smooth transition into service of new platform capabilities through the STP process(es).
• Proactively identify opportunities to enhance existing delivery platform services by gathering user feedback, analysing bottlenecks and applying best practices, ensuring all improvements are captured and prioritised within platform backlogs.
• Intercept, triage and prepare for changes communicated by US Central Comms relating to all technologies contained within OneDev where changes will have impact to UK Delivery teams.
• Communication
• Clearly articulate platform vision, principles, and technical strategy.
• Communicate architectural decisions, trade‑offs, and standards in an understandable way.
• Ensure teams understand why decisions are made, not just what is being d

Benefits

Additional Information

TransUnion's Job Applicant Privacy Notice What We'll Bring: JOB FAMILY DESCRIPTION Roles within the Software Delivery Platform Engineering job family are responsible for ensuring that core engineering enablement platforms such as OneDev, UKDevTools, and Observability are delivered, enhanced, and operated as resilient, high‑performing, and compliant services. These roles focus on maintaining day‑to‑day operational excellence, managing incidents, monitoring platform health, and using data‑driven insights to maintain availability, capacity, and stability. Collaboration with DevOps, Infrastructure, InfoSec, vendors, and global support teams is central to maintaining strong operational outcomes and driving continuous improvement. These roles play a key part in developing consistent tooling, environments and pipelines, while continually identifying opportunities to optimise platform services. BASIC ACCOUNTABILITY STATEMENT - This role is accountable for the technical leadership, delivery, continuous improvement and operational excellence of the OneDev, UKDevTools, and Observability platforms across the UK region. It ensures these platforms operate as resilient, high‑performing, secure and fully compliant services that empower engineering teams across GT. - Partners internally with management. Provides consultation on niche areas of the business that require in-depth analysis on multi faceted dimensions. - Provides in-depth consultation on data analysis and makes recommendations that may impact products, services, or processes. - Recognized as advanced individual contributor within the organization. Subject matter expert with additional experience and/or education in field.

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