Skip to main content
Back to jobs

Guest Services Agent

External
hriproperties logoHriproperties · Hyatt Place Hyatt House Tampa Downtown
Full-timeHybridToday
Excel
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Requirements

  • Previous hospitality or customer service experience preferred.
  • Experience with hotel Property Management Systems (PMS) a plus.
  • Skills and Knowledge
  • Strong customer service and communication skills.
  • Ability to multitask in a fast-paced environment.
  • Basic computer and data-entry proficiency.
  • Problem-solving and conflict-resolution ability.
  • Professional, friendly, and welcoming demeanor.
  • Job Duties and Responsibilities
  • Greet, register, and check guests in/out efficiently and courteously.
  • Respond to guest inquiries, requests, and concerns promptly and professionally.
  • Handle payments, room assignments, and reservation changes accurately.
  • Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
  • Maintain a clean and organized front desk and lobby area.
  • Willingness to work varied shifts, including weekends and holidays.

Benefits

Vision insurance

Additional Information

230 rooms | 2,299 sq. ft. meeting/event space Amenities: pet-friendly accommodations, free breakfast for members, a Peloton-equipped fitness center, onsite dining at Corazon Bar & Restaurant. Located in downtown Tampa, this modern property sits in a high-growth corridor, offering the opportunity to lead brand-forward operations in a dynamic urban market. The Hyatt House and Hyatt Place are co-located spanning transient and extended-stay segments, making it an ideal setting for leaders who excel in hybrid operational models. The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. JOB DESCRIPTION Job Title : Guest Services Agent Department: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager MINIMUM REQUIREMENTS Education High school diploma preferred.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hriproperties? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect