Franchise Business Consultant - ON Central East

About the role

Pet Valu is Canada's leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley's, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities. What will you do? Reporting to the Regional Director, the Franchise Business Consultant ("FBC") is responsible for all operational activities and sales results in the district. Key areas of focus will be successful district system wide sales growth while meeting financial and operational objectives. Our ideal candidate must be comfortable travelling to stores from Whitby to Peterborough and north to Haliburton.

Responsibilities

• Corporate Office Liaison . Acts as principal contact point between franchisees and head office departments to communicate or solicit information, collect data, resolve issues, etc.
• Enforce Outside Purchases compliance. Training, monitoring, enforcement of regulations and SOP's/brand standards.
• Identify common issues and collaborate with cross functional teams to resolve in a timely and efficient manner.
• Qualifications & Experience
• College level graduate (preferably from a Business, Retail or Marketing program) and/or extensive retail experience
• Minimum of 2 to 3 years' retail chain experience at a District or multi-store management level in a large retail chain; ideally gained in a progressive franchise-based operations role.
• Demonstrate strong retail visual merchandising skills.
• Job Specifications:
• Best Practices Consulting
• Works with franchisees to develop and implement individual business -operational strategies and tactics aligned with company brand standards. Analyses reports gather insights and inform recommendations. Critical thinking to assess current state and offer tailored recommendations.
• Promote new marketing initiatives, tying it back to Franchisee's business goals.
• Consult on merchandising store to support new product launches and/or to adhere to company brand standards (e.g. store resets, ongoing suggestions to support sales)
• Expectation of being in stores to actively coach franchisees 3.5-4 days per week. Regular cadence of in-person store visits (minimum every 6 weeks) & monthly (email/phone) follow-up on wholesale visits.
• Corporate Liaison
• Acts as an escalation contact between the franchisee and various Head Office departments to communicate changes, resolve difficulties, gather information and advocate on behalf of franchisees (e.g. with common issues occurring across franchisees)
• Monitors local competition and reports to their Regional Director on relevant market activity, i.e., vacancies in center, construction, anchor tenant changes, mall renovations and new home development.
• Coordinate key store activity tasks in collaboration with cross-functional partners (e.g. real estate, corporate Regional Director/District Manager, store-set-up, Human Resources) - follow up on any deficiencies.
• Retail Opera

Additional Information

Location: Markham, Ontario Job Description: Position: Franchise Business Consultant - ON Central East Type: Full-Time | Permanent | Location: Markham, ON - ON Central East Reports to : Dirk Jaffer, Regional Director, Franchise Store Operations Salary Range: $70,000 - $80,000

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at petvalu? Share your experience