Global KYC Program Manager

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Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career-we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: We are looking for a Manager to join the Global KYC Program team, reporting to the Senior Manager for the Global KYC Program. This is an independent contributor role designed for a compliance professional who is ready to step beyond task execution and into end-to-end program ownership. The KYC Manager will serve as the operational and programmatic backbone of the Global KYC Program - owning key initiatives, exercising delegated decision-making authority on program matters, and serving as a primary cross-functional liaison across enterprise compliance and operational teams. This role is the critical link between senior program strategy and day-to-day compliance execution, and it is designed to scale with Remitly's growing regulatory footprint and program complexity. You Will: Own and manage the end-to-end execution of KYC program initiatives, including intake, tracking, prioritization, and resolution across the Global KYC Program Board. Exercise delegated decision-making authority on program-level matters - including intake triage, SLA governance, process exceptions, and cross-team coordination - reducing escalation dependency on the Senior Manager. Serve as the primary point of contact for cross-functional compliance partners, including AML, Sanctions, Consumer Protection, and Fraud programs, ensuring alignment on shared initiatives, regulatory requirements, and process changes. Lead change management efforts associated with KYC program updates, coordinating rollout across global operations, customer service, and compliance-adjacent teams. Develop, maintain, and improve KYC policies, procedures, standard operating procedures, and governance documentation, ensuring audit-readiness and regulatory traceability. Design and maintain program monitoring tools - including metrics dashboards and reporting mechanisms - to provide visibility into program health, throughput, and compliance performance. Manage and mature intake processes with defined SLAs, escalation paths, and measurable accountability standards. Conduct periodic testing and quality reviews of KYC compliance processes and recommend improvements based on findings. Support regulatory readiness by maintaining accurate program documentation and contributing to audit and examination preparation. Collaborate with the Identity & Trust, Operations, and Change Management teams to embed KYC requirements into operational workflows and product processes. Provide subject matter expertise and escalation support to global operations and customer service teams on KYC-related questions and compliance processes. Support the Senior Manager in preparing program performance insights, risk reporting, and stakeholder updates for senior compliance leadership You Have: 5-7 years of experience in financial services compliance, operations, or a related field, with demonstrated focus on KYC, AML, or BSA programs. Proven ability to manage compliance initiatives or programs end-to-end, including ownership of workstreams, timelines, and cross-functional coordination. Experience developing or improving compliance policies, procedures, and governance documentation. Strong analytical and reporting skills, including experience building or managing dashboards, tracking metrics, and translating data into actionable insights. Demonstrated ability to collaborate cross-functionally with compliance, operations, product, and legal stakeholders. Experience with project or program management tools (e.g., Jira, Asana, or equivalent). Strong written and verbal communication skills, with the ability to translate compliance concepts for non-compliance audiences. Experience in financial services, fintech, or payments preferred. CAMS certification or active progress toward certification preferred. PMP, PgMP, or equivalent program management certification a plus.

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