Discipline Support Officer (DSO)

Responsibilities

• Daily Supervision & School Routine Support
• Maintain a highly visible presence across school spaces (e.g., corridors, canteen) through systematic patrols to support student safety and positive behavior.
• Respond promptly to emerging discipline cases during the school day.
• Support the implementation of regular school routines and expectations, including grooming checks and late-coming monitoring.
• Case Investigation & Disciplinary Actions
• Conduct fair, objective, and thorough investigations into student discipline cases.
• Support the execution and oversight of disciplinary actions such as detention, school service, in-house suspension, and behavioral monitoring.
• Records Management & Data Analysis
• Maintain accurate, confidential, and up-to-date records of student discipline cases, interventions, and follow-up actions.
• Monitor and analyze discipline data and behavioral trends to identify emerging concerns and propose preventive strategies.
• Restorative Discipline & Parent Partnership
• Guide students to reflect on their actions, take responsibility for their behavior, and facilitate restorative conversations to repair relationships.
• Communicate professionally and sensitively with parents regarding student behavior, discipline cases, and follow-up actions.
• Facilitate constructive, restorative conversations between students, parents, and the school when appropriate.
• Job Requirements
• Work Experience
• Mandatory: Former working experience in a uniformed service background (e.g., Singapore Police Force, Prison Service, or equivalent).
• Preferred: Prior experience in youth-related case investigation and restorative work, such as behavioral support.
• Core Competencies & Attributes
• Competent in case investigation, conflict management, and de-escalation techniques.
• Possess a calm, firm, yet respectful approach when handling challenging student situations.
• Demonstrate sound judgment, strict discretion, professionalism, and strong interpersonal and communication skills.
• Strong alignment with care-based and restorative discipline models, showing deep respect for student dignity and confidentiality.
• Technical Skills
• Comfortable utilizing daily workplace IT software, including emails, MS Word, data entry in MS Excel, MS PowerPoint, and Google online collaborative tools.
• Working Hours & Schedule
• The personnel will be deployed based on the following estimated termly work hours (capped at approximately 1,518 hours across the contract period):
• Mondays to Wednesdays & Fridays: 7:30 AM to 3:00 PM (Includes a 1-hour break; 6.5 working hours).
• Thursdays: 7:30 AM to 5:00 PM (Includes a 1-hour break; 8.5 working hours).
• Rest Days: Services are not required on Saturdays, Sundays, and gazetted Public Holidays.
• School Closures: Services are not required on Home-based Learning (HBL) days, School Vacation periods, and Scheduled School Holidays (e.g., Youth Day, day after National Day, Teachers' Day).

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