IT Support Specialist (m/f/d)

About the role

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance. The IT Support Specialist is part of the IT Operations Team and plays a key role in enabling our teams to do their best work every day. In this role, you will support Usercentrics employees across our global offices and remote locations, ensuring reliable, secure, and efficient access to the systems, networks, and services they rely on. Acting as a trusted point of contact, you'll combine technical expertise with a strong service mindset to deliver an excellent employee experience and continuously improve how IT supports the business. Your Tasks Provide first- and second-level IT support to internal users across a distributed, international environment, diagnosing and resolving issues related to hardware, software, networking, and day-to-day productivity tools. Administer and support core productivity and security platforms, including Google Workspace, Slack, Atlassian Suite, Microsoft Intune, Active Directory, asset management, and related tools. Proactively manage incidents, service requests, and operational tasks while ensuring adherence to defined SLAs. Support employee onboarding and offboarding processes in close collaboration with HR and hiring managers, including the maintenance and improvement of automation workflows. Contribute to the maintenance, stability, and continuous improvement of Usercentrics' global internal IT infrastructure across all office locations. Operate and continuously improve the IT inventory system and ticketing tools to ensure transparency, accuracy, and efficiency. Track, manage, and coordinate software and license allocation in collaboration with relevant stakeholders. Create, maintain, and improve IT documentation and knowledge base articles to support self-service and team efficiency. Communicate clearly with users about IT services, best practices, and the rollout or usage of new and existing tools. You Bring Proven experience in 1st and 2nd level IT support within a modern, cloud-based environment. Hands-on experience supporting SaaS tools, particularly Google Workspace; experience with other collaboration and security platforms is a strong plus. 3+ years of experience in a similar role, ideally within a fast-growing, international company, or a relevant educational background in IT or a related field. Solid experience supporting both macOS and Windows operating systems. A strong service mindset with excellent listening and communication skills. The ability to quickly learn and adapt to new technologies and tools. A good understanding of SLAs and a structured approach to ticket management and timely resolution. A positive, solution-oriented attitude and genuine enjoyment in helping others. Strong organizational skills with the ability to manage priorities in a dynamic environment. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Why join Usercentrics? Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy) We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending o

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