Acute Patient Access Services Representative

Responsibilities

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.
• You're a Great Fit If You:
• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).
• Hours and Schedule: Monday - Friday 830am-5pm
• On-call shifts and Holidays may be required.
• POSITION SUMMARY
• CORE FUNCTIONS
• Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
• Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks. May be assign

Benefits

Additional Information

Primary City/State: Sun City West, Arizona Department Name: Admitting-Hosp Work Shift: Day Job Category: Revenue Cycle Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career. Why You'll Love This Role: At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

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