Workplace Experience Coordinator
External
Spsnorthamerica · New York, NYFull-timeOn-site1mo ago
DocumentationLeadership
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Responsibilities
- Workplace Experience & Guest Services
- Serve as a primary point of contact for employees, visitors, and guests, delivering a warm, professional, and hospitality-driven experience
- Coordinate daily readiness of reception areas, meeting rooms, collaboration spaces, and shared office environments
- Maintain a consistently guest-ready office environment that is organized, functional, and aligned with brand standards
- Support workplace engagement programs, events, and employee experience initiatives
- Assist with office opening and closing procedures, ensuring operational readiness throughout the day
- Operations & Facilities Coordination
- Partner with Facilities, IT/AV, Security, Mail/Office Services, and external vendors to ensure seamless workplace operations
- Identify, monitor, and escalate facilities, maintenance, or operational issues in a timely manner
- Coordinate work orders and office service requests through completion
- Maintain service logs and track follow-up actions to support continuous improvement
- Help maintain office SOPs, playbooks, and operational documentation to ensure consistency and continuity
- Assist with office-related projects, workplace enhancements, and operational initiatives
- Vendor & Administrative Support
- Serve as a day-to-day point of contact for building management, vendors, and workplace service providers
- Communicate clearly with service providers and escalate issues to leadership when appropriate
- Assist with tracking office-related expenses, purchases, and inventory levels
- Coordinate supply orders and monitor stock levels to ensure uninterrupted office operations
- Support the broader team with administrative and operational needs as required
- Qualifications & Experience
- 2-4 years of experience in mailroom, client services, workplace experience, concierge, or related roles
- Experience supporting professional services or corporate office environments preferred
- Proficiency with Microsoft Office Suite and workplace technology tools, including room reservation software
- Strong communication, organizational, and customer service skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Core Competencies
- Curious mindset with strong professional judgment
- Exceptional attention to detail and follow-through
- Strong collaboration and communication skills
- Ability to multitask and adapt to changing priorities
- Comfortable working with ambiguity and solving problems proactively
- Service-oriented approach with a focus on employee and guest experience
Benefits
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$36 - $36 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services includeDental insuranceVision insurance401(k)Equity / stock options
Additional Information
Workplace Experience Coordinator Location: New York City Reports To: Client Services Manager Position Summary The Workplace Experience Coordinator is a front-of-house and engagement-focused role responsible for delivering a cohesive, hospitality-driven workplace experience for employees, clients, and visitors. This role helps curate elevated in-office experiences that align with the client's brand culture and service standards. Acting as the eyes and ears of the workplace, the Workplace Experience Coordinator serves as a central point of contact, ensuring that daily interactions, operations, and shared spaces consistently reflect a professional, welcoming, and highly functional environment.
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