AWS Connect Developer

Responsibilities

• Design, develop, and maintain software solutions utilizing AWS AI services such as Amazon Lex and Large Language Models (LLMs).
• Collaborate with cross-functional teams to integrate AI capabilities into contact centre solutions.
• Write clean, efficient, and maintainable code in TypeScript.
• Implement and advocate for DevOps best practices, including CI/CD pipelines, automated testing, and infrastructure as code.
• Lead and participate in code reviews to ensure code quality and adherence to best practices.
• Troubleshoot and resolve complex technical issues across multiple areas of the software stack.
• Stay up-to-date with the latest industry trends and technologies to ensure our solutions remain competitive yet sustainable.
• What we need from you:
• Degree in Computer Science, Engineering or related technical field, or equivalent industry experience.
• AWS Certified Solutions Architect Associate or Professional. Amazon Connect specific accreditation or demonstrable equivalent practical experience.
• Proven experience as a Senior Software Engineer or similar role.
• Strong expertise in AWS services, particularly Amazon Lex and other AI/ML services.
• Proficiency in TypeScript and modern JavaScript frameworks.
• Solid understanding of DevOps methodologies and tools (e.g., CI/CD, Serverless, Monitoring).
• Experience with contact centre technologies and integrations.
• Excellent problem-solving skills and the ability to work independently and collaboratively.
• Strong communication skills, both written and verbal.
• Core Competencies & Technical Skills (AI and emerging technology):
• Designs, integrates and operates AI-enabled solutions within enterprise environments, including prompt-driven workflows, retrieval-augmented systems and AI agents.
• Applies structured evaluation, testing and monitoring practices to ensure AI outputs are reliable, secure and compliant with organisational guardrails.
• Prepares and manages data used in AI workflows and takes responsibility for the responsible lifecycle of AI features from experimentation through deployment and continuous improvement.
• AI / Digital fluency
• Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Bringing the ability to design

Benefits

Additional Information

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. Centrica, Technology is a core driver of how we deliver our strategy. You'll join a team modernising our platforms, strengthening cyber and operational resilience, and advancing a product‑led way of working that brings engineers, data specialists and business experts together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof‑of‑concept into real, end‑to‑end change - improving customer journeys, reducing cost‑to‑serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations and critical infrastructure. If you want to work on complex, high‑impact problems using modern engineering practices, and help build reusable platforms that will shape how Centrica operates over the next decade, this is the place to do it. An opportunity to play your part . We are looking for an experienced senior software engineer to work within our Shared Services organisation, building out new capabilities within our Amazon Connect instances. You will work with existing teams to build, enhance, maintain and support our existing and future products and services. Primarily working with AWS AI technologies, you will be building services which accelerate the vision of our stakeholders, providing tangible benefits across our company Location : UK-based hybrid role, Occasional travel to site.

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